O-Tel unveils centrex cloud call centers

O-Tel Telecoms, the ‘infrastructure-as-a-service’ company, has on Monday (April 23, 2012) unveiled Centrex, the next generation of cloud call centers.

O-Tel is offering small, medium and large call centers via channel partners across South Africa its full range of inbound and outbound call center solution in the cloud. This is in response to the strong demand from businesses that are seeking ways to ensure growth this year by lowering their CAPEX costs.

O-Tel Telecoms head of projects and development, Thyson Makitla, said: “We’ve worked for months with our American partners to ensure O-Tel keeps its promise on delivering a carrier grade cloud call center service labelled as Centrex.”

Centrex facilitates the easy establishment of a call center as all that the agents require is a computer. Headsets and a web connection.

“Call Center Agents can now work from anywhere, including their home. The administrator simply creates his campaign, uploads his call list to the CRM, and the agent’s login to the Unified Communication tool which includes a predictive dialler and updates the CRM whilst speaking to the client,” Makitla said.

“The service we offer includes full hosting, support assistance and is affordable, scalable and flexible. With a carrier grade backbone, we’re confident that the “recommended retail price” of R395 per seat is a huge cost saving for any call center, whether startup or fully operational,” said Mohammad Patel, CEO of O-Tel Telecoms.


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O-Tel unveils centrex cloud call centers