New bank branches for Smart ID and Passports in South Africa coming very soon
Home Affairs says that South Africa’s banks are finally ready to sign partnership agreements with the department to fully launch the eHome Affairs system.
This will see participating banks give effect to the full concept of the pilot project and will increase the footprint of bank branches that will be activated.
“The Banking Association of South Africa has confirmed to the department after many years of deliberations that the banks are now ready to sign the partnership agreements,” the department said.
“The signing of the partnership agreement will, therefore, increase the footprint of bank branches that will be activated, as the agreement comes with infrastructure and human resources from the banks.”
The eHome Affairs pilot with he banks was launched in 2015, which allowed the banks to provide and alternative channel to engage with the department, expanding its services.
It allows banking customers to book appointments on the digital platform to apply for and process Smart IDs and passports without having to step foot into a Home Affairs office.
The system has been in operation for eight years, with “periodical upgrades” being made. Over 3.5 million South Africans have used the bank branch system for the Smart IDs and passports, the department said.
The pilot was expected to end in March 2023, after which around 43 new bank branches were primed for rollout for the services.
However, this target was missed, and the pilot was extended to September 2023. In September, the department announced that the pilot would again be extended to March 2024.
Commentary from the banks has been positive, with the services proving to be popular among clients. However, the pilot has also been accompanied by typical Home Affairs problems like system downtime – which was flagged as a reputation risk for the participating groups.
Despite this, the department is now confident that a full-scale launch is imminent.
The DHA currently lists 27 participating bank branches on its website, but confirmation from the banks shows that at least 30 branches are offering services.
The total breakdown of 30 branches is as follows:
- Standard Bank: 9
- FNB: 7
- Absa: 6
- Nedbank: 6
- Investec Bank: 1
- Discovery Bank: 1
The details of the branches can be seen below.
Standard Bank
| Bank | Address | Contact Number |
| Standard Bank Kathu Mall | Shop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg | 053 723 9610 |
| Standard Bank Centurion | Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre | 012 671 4042 |
| Standard Bank Killarney Mall | Killarney Mall, Riviera Rd, Killarney, Johannesburg | 011 486 0002 |
| Standard Bank Kingsmead | 1 Kingsmead Way, Durban | 031 308 7900 |
| Standard Bank Jubilee Mall | Shop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal | 011 351 7814 |
| Standard Bank Canal Walk | Shop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City | 021 529 8216 |
| Standard Bank Mitchell’s Plain Promenade | Corner AZ Berman Road And Morgenster Road, Mitchell’s Plain | 0860 123 000 |
| Standard Bank Simmonds Street | 5 Simmonds St, Selby, Johannesburg. | 011 631 1624 / 011 639 4205 |
| Standard Bank Newton Park | 1 Pickering St Newton Park Port Elizabeth | 041 404 8319 |
FNB
| Bank | Address | Contact Number |
| FNB Burgersfort | Shop 55 Twin City Complex Dirk Winterbach Street Burgersfort | 072 457 8619 / 013 216 0098 |
| FNB Centurion Lifestyle Centre | Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion | 066 460 0530 / 012 653 2661 |
| FNB Cornubia | Shop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban | 031 308 7900 |
| FNB Glen Shopping Centre | Shop U2, The Glen Shopping Centre, Glenvista | 061 495 4441 |
| FNB Greenpoint | Shop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint | 087 345 6090 |
| FNB Lynwood | Shop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria | 066 460 0130 |
| FNB Merchant Place | 4 Merchant Place c/o Rivonia and Freedman Dr Sandton | 066 290 3307 |
Nedbank
| Bank | Address | Contact Number |
| Nedbank Arcadia | Shop 25, Nedbank Plaza, Beatrix Street, Arcadia | 066 460 0122 |
| Nedbank Constantia Kloof | 16 Constantia Boulevard Constantia Kloof Roodepoort | 011 639 4208 |
| Nedbank Nelspruit | Shop 65 The Crossing Shopping Centre c/o Samora Machel and Madiba Drive Nelspruit | 081 336 5941 |
| Nedbank Rivonia | 135 Rivonia Road, Sandown, Sandton | 066 290 3257 |
| Nedbank St George’s Mall | Shop 3 The Box, St Georges Mall c/o Riebeeck Street | 0800 555 111 |
| Nedbank Durban North | 57 Adelaide Tambo Dr, Durban North, 4051 | 0800 555 111 |
Absa
| Bank | Address | Contact Number |
| Absa Centurion Lifestyle Centre | Shop 36 c/o Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion | 066 460 0356 |
| Absa Key West Krugersdorp | Shop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp | 079 900 6457 |
| Absa Sandton City | Cnr Rivonia Road and 5th Street Sandton | 066 290 3314 |
| Absa Port Elizabeth | 682 Cnr. Bagshaw & Govan Mbeki Avenue, Port Elizabeth | 041 404 8319 |
| Absa Stellenbosch | Oude Bloemhof Building, Cnr Plein And Ryneveld Streets, Stellenbosch | 021 809 2311 |
| Absa Towers | Cnr Commissioner And Troye Streets, Johannesburg | 011 350 4111 |
Other banks
| Bank | Address | Contact Number |
| Discovery Bank Head Office | 1 Discovery Place, c/o Rivonia Road and Katherine Street, Sandton | 0860 998 877 |
| Investec Bank Sandown | 100 Grayston Dr Sandown Sandton | 011 286 7000 |
Read: Extension for bank branches offering Smart IDs and Passports in South Africa
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