New bank branches for Smart ID and Passports in South Africa coming very soon

 ·14 Nov 2023

Home Affairs says that South Africa’s banks are finally ready to sign partnership agreements with the department to fully launch the eHome Affairs system.

This will see participating banks give effect to the full concept of the pilot project and will increase the footprint of bank branches that will be activated.

“The Banking Association of South Africa has confirmed to the department after many years of deliberations that the banks are now ready to sign the partnership agreements,” the department said.

“The signing of the partnership agreement will, therefore, increase the footprint of bank branches that will be activated, as the agreement comes with infrastructure and human resources from the banks.”

The eHome Affairs pilot with he banks was launched in 2015, which allowed the banks to provide and alternative channel to engage with the department, expanding its services.

It allows banking customers to book appointments on the digital platform to apply for and process Smart IDs and passports without having to step foot into a Home Affairs office.

The system has been in operation for eight years, with “periodical upgrades” being made. Over 3.5 million South Africans have used the bank branch system for the Smart IDs and passports, the department said.

The pilot was expected to end in March 2023, after which around 43 new bank branches were primed for rollout for the services.

However, this target was missed, and the pilot was extended to September 2023. In September, the department announced that the pilot would again be extended to March 2024.

Commentary from the banks has been positive, with the services proving to be popular among clients. However, the pilot has also been accompanied by typical Home Affairs problems like system downtime – which was flagged as a reputation risk for the participating groups.

Despite this, the department is now confident that a full-scale launch is imminent.

The DHA currently lists 27 participating bank branches on its website, but confirmation from the banks shows that at least 30 branches are offering services.

The total breakdown of 30 branches is as follows:

  • Standard Bank: 9
  • FNB: 7
  • Absa: 6
  • Nedbank: 6
  • Investec Bank: 1
  • Discovery Bank: 1

The details of the branches can be seen below.

Standard Bank

BankAddressContact Number
Standard Bank Kathu MallShop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg053 723 9610
Standard Bank CenturionCnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre012 671 4042
Standard Bank Killarney MallKillarney Mall, Riviera Rd, Killarney, Johannesburg011 486 0002
Standard Bank Kingsmead1 Kingsmead Way, Durban031 308 7900
Standard Bank Jubilee MallShop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal011 351 7814
Standard Bank Canal WalkShop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City021 529 8216
Standard Bank Mitchell’s Plain PromenadeCorner AZ Berman Road And Morgenster Road, Mitchell’s Plain0860 123 000
Standard Bank Simmonds Street5 Simmonds St, Selby, Johannesburg.011 631 1624 / 011 639 4205
Standard Bank Newton Park1 Pickering St Newton Park Port Elizabeth041 404 8319


BankAddressContact Number
FNB BurgersfortShop 55 Twin City Complex Dirk Winterbach Street Burgersfort072 457 8619 / 013 216 0098
FNB Centurion Lifestyle CentreCnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion066 460 0530 / 012 653 2661
FNB CornubiaShop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban031 308 7900
FNB Glen Shopping CentreShop U2, The Glen Shopping Centre, Glenvista061 495 4441
FNB GreenpointShop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint087 345 6090
FNB LynwoodShop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria066 460 0130
FNB Merchant Place4 Merchant Place c/o Rivonia and Freedman Dr Sandton066 290 3307


BankAddressContact Number
Nedbank ArcadiaShop 25, Nedbank Plaza, Beatrix Street, Arcadia066 460 0122
Nedbank Constantia Kloof16 Constantia Boulevard Constantia Kloof Roodepoort011 639 4208
Nedbank NelspruitShop 65 The Crossing Shopping Centre c/o Samora Machel and Madiba Drive Nelspruit081 336 5941
Nedbank Rivonia135 Rivonia Road, Sandown, Sandton066 290 3257
Nedbank St George’s MallShop 3 The Box, St Georges Mall c/o Riebeeck Street0800 555 111
Nedbank Durban North57 Adelaide Tambo Dr, Durban North, 40510800 555 111


BankAddressContact Number
Absa Centurion Lifestyle CentreShop 36 c/o Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion066 460 0356
Absa Key West KrugersdorpShop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp079 900 6457
Absa Sandton CityCnr Rivonia Road and 5th Street Sandton066 290 3314
Absa Port Elizabeth682 Cnr. Bagshaw & Govan Mbeki Avenue, Port Elizabeth041 404 8319
Absa StellenboschOude Bloemhof Building, Cnr Plein And Ryneveld Streets, Stellenbosch021 809 2311
Absa TowersCnr Commissioner And Troye Streets, Johannesburg011 350 4111

Other banks

BankAddressContact Number
Discovery Bank Head Office1 Discovery Place, c/o Rivonia Road and Katherine Street, Sandton0860 998 877
Investec Bank Sandown100 Grayston Dr Sandown Sandton011 286 7000

Read: Extension for bank branches offering Smart IDs and Passports in South Africa

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