Mitigating risk through collaboration
South Africa’s digital payments landscape is evolving rapidly, thanks in large part to the collaborative efforts of PayInc and its partners across the financial payments ecosystem and beyond.
Recently rebranded from BankservAfrica, PayInc is embracing a bold new identity, one that places inclusion, innovation and economic growth at the heart of its mission.
“Trust is the engine that powers South Africa’s payments future,” says Nkateko Mabaso, Chief Risk Officer at PayInc.
“By ensuring secure and trusted payments, we’re not just enabling seamless transactions, we’re building an inclusive, resilient digital economy.”
PayInc works closely with major banks, regulators, and industry bodies to ensure that South Africa’s payments infrastructure is robust, secure, and adaptable — and above all, trusted.
At the centre of these partnerships, PayInc provides the critical infrastructure that underpins the economy, supports businesses, and millions of South Africans every day.
However, the evolution of digital payments brings both opportunity and responsibility. With new innovations comes the need for foresight, agility, and strong risk oversight. In this dynamic environment, risk management has become a strategic imperative.
“With markets opening, competition intensifying, global standards advancing, and regulations shifting, the payments landscape is in a period of significant change.”
“To navigate this responsibly, we must remain alert to risks across the value chain and respond with purpose. Growth and innovation matter, but transparency, and trust are equally important to ensure no one is left behind,” says Mabaso.
At the centre of every partnership lies lasting value and impact
Mabaso emphasises that partnerships forged by PayInc over the years do more than facilitate payments – they build trust and stability within the financial ecosystem.
“Resilience isn’t achieved in isolation. Our relationships with banks, regulators and the wider industry mean we can respond rapidly to challenges, whether they’re technological disruptions or shifts in market conditions.”
PayInc’s role as a connector is equally vital in advancing national priorities. By designing inclusive solutions, such as PayShap and enabling regional integration through Transactions Cleared on an Immediate Basis (TCIB) while supporting government initiatives such as social grant distribution, the Automated Clearing House helps extend the benefits of digital payments to all communities.
Its ongoing investment in secure, innovative technology ensures that the payments infrastructure remains a foundation of economic confidence, even in uncertain times.
“We’re in an exciting era of digital transformation in payments and navigating it with purpose and precision is essential. By addressing risks early, we can unlock growth through world-class technologies and build an inclusive ecosystem that meets the evolving needs of the economy,” says Mabaso.
As the landscape continues to evolve, PayInc is committed to broadening its collaborative approach, inviting more participants to co-create the future of payments in South Africa.
“Our new brand reflects a long-term commitment to making great connections,” concludes Mabaso. “We aim to be the partner of choice for secure, inclusive and growth-focused payment solutions.”
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