South Africa’s internet hit with major downtime

 ·14 Mar 2024

South African internet users have been hit with major downtime – reportedly linked to Microsoft Azure services and cable breaks on the West coast of Africa.

Microsoft put out a notice on Thursday (14 March) notifying customers using its Azure Services in South Africa North and South Africa West that they may experience increased network latency or packet drops when accessing their resources, along with degradation and availability issues.

“We are currently investigating a networking issue that has resulted in higher-than-expected latency for users whose resources are hosted in or connect with South Africa North and West,” it said.

Multiple users reported being unable to use internet services, including over networks like Vodacom.

Tracking services like downdetector also saw a significant jump in reports during the day.

Payment service Yoco also pointed to the Azure problems as the source of its downtime.

“Our service provider, Microsoft Azure, is experiencing a widespread outage which is currently impacting our transactions. Azure is working to resolve the issue,” it said.

Microsoft said that it would keep users updated on the status of its services.

According to MyBroadband, Vodacom and the West Indian Ocean Cable Company (WIOCC) confirmed that multiple undersea cables that operate along the West coast of Africa are experiencing outages, impacting the various services.

Read: The most violent cities in South Africa – with a new number 1 ranking among the worst of the worst in the world

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