The group, which provides analytic software and hardware for the security, surveillance, and business intelligence markets, also announced appointments associated with its expansion plans.
Craig Butler, a 20-year veteran of the South African communications industry will head up operations. In his role, he will spearhead all sales and partner development programmes as Verint says it continues to drive its suite of enterprise workforce optimisation (WFO) and voice of the customer solutions across contact centre, branch and back-office operations.
Butler previously served as country manager for Avaya Sub-Saharan Africa, where during his tenure, he successfully grew the Southern African coastal business; worked on the regional team that completed the Nortel acquisition and integration; and advanced the company’s market share with a focus on the financial and insurance sector.
He is joined by Charlene Pienaar, solutions architect, previously integration consultant at Business Connexion, who brings expertise and experience consulting on Verint, Cisco, Avaya and Nortel product ranges.
Jasco Enterprise partners with technology companies to deliver customer interaction management solutions and services to support customers in financial services, government, retail, outsourcing, utilities and emergency services.
According to Verint, adding its workforce optimisation and voice of the customer solutions will bring a robust, proven technology set, enhancing the company’s overall offering, particularly in the contact centre space.
Craig Butler, channel manager for Africa, Verint said: “I am pleased to be joining Verint at such an exciting stage of its expansion into the African region. Today’s organisations are charged with enhancing quality, heightening customer relationships and loyalty, and maximising the benefits of a growing virtual workforce and creating greater value from available resources.”
“There is an opportunity in Africa for Verint to position itself at the forefront of delivering tangible, actionable returns to business through workforce optimisation and voice of the customer analytics solutions,” he said.
Paul Fick, divisional managing director, Jasco Enterprise, added: “Verint’s comprehensive offering in the workforce optimisation market place, strong international positioning and support for our core products make it the ideal partner. We are excited about our future together, and believe that the addition of Verint solutions will enable us to better serve organisations in South Africa, raise our competitive bar, and deliver even greater value to existing and new customers alike.”