The Independent Communications Authority of South Africa (Icasa) has published its quarterly Quality Of Service (QoS) Monitoring Test Reports.
Icasa said the QoS report is aimed at identifying shortcomings in the services offered by the 3 major mobile operators, and thereby promoting redress in the public interest.
Quality testing was performed on Vodacom, MTN and Cell C’s networks and services provided in the Western Cape and KwaZulu-Natal.
Icasa conducted the QoS monitoring through drive-testing using the TEMS investigation tool.
The focus of the drive-test was on network performance in terms of accessibility and retention of voice calls. The metric used to measure the above were Call Setup Success Rate (CSSR) and Drop Call Rate (DCR).
KwaZulu Natal results
The results for KwaZulu Natal, which are based on tests done during the last quarter of 2013, show:
- Vodacom failed retainability test in Msinga, Empangeni, and Durban North/KwaMashu
- Cell C failed retainability test in Msinga, Empangeni, Richards Bay, Durban North/KwaMashu and Port Shepstone
- Cell-C failed the accessibility test in Msinga, Richards Bay and Port Shepstone
- MTN failed retainability measurements in Msinga and Durban North/KwaMashu.
Western Cape results
The results for the Western Cape, which are based on tests conducted during the first quarter of 2014, show:
- MTN failed the accessibility test in all the tested areas i.e Cape Town CBD, Cape Town International Airport, Worcester and Somerset West/Stellenbosch
- MTN failed retainability tests in Somerset West/Stellenbosch.
- Cell C failed accessibility test in Somerset West/Stellenbosch,
- Cell C failed retainability tests in all the tested areas i.e. Cape Town CBD, Cape Town International Airport, Worcester and Somerset West/Stellenbosch,
Icasa said that it continues to improve its reports and encourages all consumers to lodge complaints with the authority should they be dissatisfied with how operators have dealt with network and service deficiencies.
“This will enable us to cross-check data provided by the operators with data provided by consumers,” Icasa said.