The City of Johannesburg has launched its new e-Joburg portal to enable the city’s residents to access municipal customer services online.
Ratepayers can register on the portal to start viewing and transacting on their municipal accounts.
Customers can also lodge complaints and queries online 24 hours a day, including Sundays and public holidays.
New Johannesburg mayor Mpho Moerane said that the new system is a ‘milestone step’ towards transforming Johannesburg into a smart city.
“The e-Joburg portal is a new tool designed for the delivery of smart municipal services in the most convenient way for Johannesburg residents. It is set to drive automation and self-service that is aimed at reducing the time and manual workload on the city’s personnel and resources that goes into customer service,” Moerane said.
“The e-Joburg is part of our long-term Growth and Development Strategy – the GDS 2040 to become a Smart City in how we deliver services to the people of Johannesburg in line with global standards for local governments.”
The city’s head of finance, Matshidiso Mfikoe, said that the portal is still in development, with the launch of the portal the first step in an ongoing project.
“This is the first phase that allows customers to receive, manage and pay their municipal accounts from the comfort of their homes or office. No more standing in long queues. The portal is set to not only improve service delivery but to also boost revenue collection while lowering administrative costs,” she said.
Mfikoe said that the next phase of the e-Joburg portal will add an electronic meter reading enabler – ending residents’ frustration with estimated meter readings. Ratepayers will be able to electronically capture their water and electricity readings that will be used to create their bills, she said.
“This means accurate billing and thus a subsequent improvement in happy customers and increased levels of payment. Meanwhile, the ratepayers’ transaction on the e-Joburg portal is managed by a built-in intelligence system that monitors false and manipulated meter reading entries.
“We (also) anticipate the inclusion of a low-cost WhatsApp capability in the next phase of the portal services rollout. Ratepayers will be able to view bills, make payments and submit meter readings on this social media platform,” she said.