Joburg is extending debt write-offs to ratepayers – here’s how much you qualify for, and the new cut-off date

​The City of Johannesburg has extended its Debt Rehabilitation Programme until 30 December 2021.

The relief measures were initially introduced in May 2021 and are designed to ease the financial burden on ratepayers amidst the ongoing Covid-19 pandemic. The city said that the program aims to assist financially distressed ratepayers and defaulting customers to bring their arrears municipal accounts up to date.

Successful applicants will receive a 50% immediate debt write-off, with the rest of the 50% written off after three years provided the customer complies with the programme’s conditions.

Who qualifies? 

To qualify for the 50% immediate write-off, the account holder’s balance must be in arrears for more than 90 days when enrolled. The combined gross income of the account holder, individually or jointly, must be between R4,750 and R22,000 per month.

Where the gross monthly income is more than R22,000, only a percentage of the debt above 90 days shall be written off on the condition that the account holder settles the account in full, the city said.

The city said that the sliding scale to be used is as follows:

  • Between R22,000 to R30,000: 30% write-off of the debt above 90 days shall be offered; all interest and penalty charges shall be reversed.
  • Between R30,001 to R40,000: 20% write-off of the debt above 90 days will be offered; all interest and penalty charges shall be reversed.
  • Between R40,001 to R50,000: 10% write-off of the debt above 90 days shall be offered; all interest and penalty charges shall be reversed.
  • Above R50,001: All charges and interest charges shall be reversed.

“Once approved, the account must be up to date for twelve months from the initial write-off. The city reserves the right to cancel the agreement and reinstate debt written-off should it be discovered that the account-holder provided falsified information and documents to the city.”

To enrol in the programme, customers can email [email protected] or visit www.joburg.org.za to access application forms/apply online.

Customers may also visit any of City of Joburg Revenue Customer Services Centers Category A offices in all seven regions, it said.


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Joburg is extending debt write-offs to ratepayers – here’s how much you qualify for, and the new cut-off date