Update: FNB has issued a statement explaining that the downtime experienced today was due to “connectivity problems” with some of its digital banking services.
“The problems are related to network communication channels and these are being resolved with the highest sense of urgency,” it said.
The bank said it is implementing its recovery strategy to ensure that all channels are restored as quickly as possible, and that its branch, ATM, call centres, cell phone banking and FNB.Mobi channels are now working normally.
FNB said it will ensure that any fees incurred as a result of the affected services will be refunded.
FNB’s Internet and mobile banking channels are currently experiencing downtime.
A number of FNB clients have reported problems when trying to access their digital banking services, both online and on their mobile devices.
Clients reported long load times for the site and being unable to log in, while the group’s banking app would not connect at all.
FNB said that it acknowledged that some customers are experiencing slow response times accessing the site.
“We are urgently looking into it. Apologies for any inconvenience caused.”