Mango Airlines has suspended all flights and services from Tuesday (27 July) until further notice.
Acting chief executive William Ndlovu said that the suspension is due to outstanding payments to Air Traffic Navigation Services (ATNS).
“Senior management and our shareholder are locked-in in emergency discussions to find an amicable solution to this impasse,” he said. “Affected passengers with valid and available contact details will be informed via email and SMS accordingly.”
Mango said customers should contact it via email to deal with cancellations and voucher-related matters specifically.
The airline said that customers should anticipate much longer than the ordinary waiting time for enquiries or emails to be cleared.
“We plan to resume normal operations as soon as possible. We ask for calm and patience as we navigate through these challenges. We will update the public as soon as possible. We apologize in advance for the inconvenience caused,” said Ndlovu.
Mango Airlines apologises for today’s flight interruptions and delays.
We can confirm that our services and all flights are temporarily suspended from today, 27 July 2021, until further notice due to outstanding payments to ATNS. (1/4)
— Mango Airlines (@FlyMangoSA) July 27, 2021
The suspension of flights and services follows news that Mango will enter business rescue as the airline has been hit by the Covid-19 lockdown and travel restrictions.
Speaking to eNCA on Monday (26 July), SAA interim chief executive Thomas Kgokolo said that the decision was taken by Mango’s board and the government, adding that consultation with labour groups was underway.
The interim chief executive said that some Mango staff are still awaiting delayed salaries and that this issue should be addressed in the coming weeks as part of a R2.7 billion bailout given to SAA subsidiaries.