Municipal bill warning for Joburg

 ·25 Jul 2023

The City of Joburg has warned residents to expect higher-than-normal municipal bills this month, reminding property owners that rate and tax hikes have kicked in and new property values are in effect.

In addition, pensioner rebates have also lapsed and require qualifying residents to reapply.

“Increases in ratepayers’ monthly bills result from the implementation of the annual tariffs on municipal service charges, property rates, effected by new property values which are aligned to the General Valuation Roll (GVR) 2023, and the lapsing of pensioner rebates,” it said.

All pensioners who received property rebates that lapsed on 30 June 2023, need to reapply and be re-evaluated to qualify for the new rebates.

“The City is sensitive to the needs of senior citizens, and all municipal accounts of registered pensioners who were previously approved to receive the lapsed pensioner rebates will immediately be flagged from any possible credit control action until the end of September 2023.

“This is to allow these vulnerable categories of customers a reasonable time to reapply for a reduction of rates or renew their pensioners’ rebates subject to certain criteria,” it said.

First-time applicants who are pensioners, can apply as and when they qualify.

All applications for the rebates received on or by 30 September 2023 will be backdated to 1 July 2023 should they be successful. Pensioner’s rebate application forms are available from any municipal Customer Service Centre or on

Kgamanyane Maphologela, Group Finance’s Director for Communications and Stakeholder Engagement said the city decided to flag all pensioner accounts who have received pensioner rebates before and have lapsed on 1 July 2023.

“This is done to cushion vulnerable pensioners who are awaiting the outcome of their applications.”

Maphologela added that it is important for all customers to continue paying for municipal services until their objections and pensioner rebates are finalised.

“Having an objection lodged or a pending pensioner rebate application does not mean that it is approved. Only once written correspondence to this effect is received can a property owner start paying on either reduced property value, pensioner rebate on rates or both,” he said.

The city urged that property owners pay for municipal services they consume, i.e., water, electricity, sewer and refuse removal in order not to fall in arrears.

“Property owners should note that their municipal bills will reflect the property value as per the new GVR2023 from 1 July 2023. Property rates that the ratepayer is charged is based on the market value of the property as determined by a Municipal Valuer in the new GVR2023,” it said.

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