Businesses can now improve their client interaction and lead capturing with text chat, web-based voice chat, and video chat using Connection Telecoms’ Telviva Touchpoint service.
Touchpoint provides companies with a web-based instant messaging service to communicate with new and existing customers.
Using a live pop-up chat window, the service makes real-time user interaction between a company and its customers easy.
Touchpoint is a perfect solution for sales teams, help desks, and finance departments as it streamlines communications and increases productivity.
It is also free to use for a company’s clients and reduces the average time which is spent serving customers.
One of its biggest benefits is that it allows for instant reporting, which makes it easy to track performance levels.
Touchpoint has already been implemented by numerous South African companies and they have experienced an immediate increase in efficiency and cost savings.
For more information and a risk-free discussion, visit: Telviva Touchpoint website
This article was published in partnership with Connection Telecom.