Presented by MTN

Give your teams a voice with MTN Business Operator Connect

 ·18 Aug 2023

MTN Business has launched Operator Connect – a tool that standardises and integrates Microsoft Teams communication throughout your organisation.

This is a valuable tool for South African businesses as Microsoft Teams is one of the world’s most popular collaboration platforms, with a diverse feature set ranging from the facilitating of video calls to productivity tools and direct connections to LinkedIn.

“MTN’s strategic partnership with Microsoft has enabled us to bring the innovative Operator Connect to the local market, and we are proud to provide this added value to new and existing customers,” said Vaughn Naidoo, Acting Executive: MTN Business, ICT Centre of Excellence.

“With 280 million active daily users worldwide, Microsoft Teams is one of the most popular collaboration tools worldwide,” said Naidoo.

“In South Africa, close to half of all organisations use Teams, and we are proud to be able to offer them added value through Operator Connect.”

Unifying communications

Operator Connect allows businesses to use the same Microsoft Teams user interface for internal and external communication while leveraging MTN’s favourable call rates to all destinations with no fixed monthly service charges.

This essentially transforms Microsoft Teams into a scalable, cloud-based telephony system with the same advanced call-handling features as on-premises PBX and UC platforms.

Operator Connect achieves this while removing the need for on-premises hardware – delivering a quick and easy way to integrate quality voice calling into Teams.

How it works

The solution assigns individual users or user groups a fixed voice number which enables them to make and receive voice calls from any location directly to their Microsoft Teams-enabled device.

Companies can select MTN from a list of voice operators through the Microsoft Teams Admin Center or by contacting MTN Business to assist with the onboarding.

Operator Connect then ensures companies experience reduced downtime by providing fully redundant connectivity using core network infrastructure between MTN’s voice network and the Microsoft Azure environment, while also providing 24/7/365 customer support.

Therefore, Operator Connect not only makes it easier for businesses to operate more effectively, but also helps ensure more efficient work and seamless connections between employees, employers, co-workers and customers.

Reduce costs and boost productivity

MTN Business Operator Connect helps reduce operating costs and boosts productivity through calling plan flexibility and cheaper call rates.

This makes it much easier for employees to achieve their goals.

“The partnership was born with the intention of bringing the power of cloud computing to life for organisations of all sizes, and Operator Connect is the latest way companies can realise the operational benefits and cost efficiencies offered by the cloud.”

Click here for more information or speak with your MTN Business Account Manager.

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