Capitec expands digital ecosystem to 14 million app users
Capitec, South Africa’s largest digital bank, has published its financial results for the six-month period spanning March 2025 to August 2025.
This included headline earnings rising 26% to R8 billion year-on-year, while return on shareholders’ equity improved to 31% – up from 29% in August 2025.
Key to Capitec’s impressive results has been its focus on growing the digital side of its business.
The bank has invested significantly into its digital services, resulting in app user growth of 13% to 14 million users.
This has powered a 35% surge in e-commerce transactions and a 131% year-on-year rise in Digital Wallet transactions.
Such impressive digital banking growth is a testament to Capitec’s focus on becoming a digital leader in South Africa’s digital and online banking sectors.
Exciting innovations
Capitec’s leadership in South Africa’s digital banking sector is powered by a commitment to innovation.
In this regard, it has introduced several exciting new tools to its digital platforms, including the following:
- Enhanced security – Capitec has introduced innovative, AI-enabled fraud prevention tools that protect clients from paying to high-risk account numbers. This has stopped over 23,000 scam payments and saved clients over R200 million.
- In-app calling – Capitec offers free in-app calling to its clients. This has improved the client experience and saved clients a combined R5 million in airtime costs.
- Easier connections – Personal Banking Credit Card clients get 1% cash back on purchases, 1GB free Capitec Connect data monthly, and zero forex commission on international payments. This has saved clients R25 million over the past 6 months.
- Time saving – 3.9 million transactions, such as statement requests or account confirmation letters, were processed through in-branch self-service terminals. This freed Capitec’s consultants from 3.2 million workload minutes of in-branch activities.
Focused on the future
Graham Lee, Group CEO of Capitec, said Capitec will continue to prioritise purposeful innovation in a way that combines staying true to the fundamental tenets of Capitec with anticipating new client needs.
“Looking ahead, we will focus on delivering better client experiences through inclusive credit, smarter digital tools, and partnerships that remove barriers,” said Lee.
“Banking should be simple, accessible, and human, and we’re committed to expanding our digital ecosystem, deepening client relationships, and creating opportunities for every South African.”
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