FNB has announced that customers who use its banking app will no longer need data to access it via their smartphones from 1 July 2017.
This follows an agreement with all major mobile network operators in South Africa to zero rate access to the FNB Banking App, allowing all customers to use it at no cost.
The bank already offers free access to its app to all FNB Connect customers, and offers free Wi-Fi in most FNB branches for customers to download the app.
“Since launching the app six years ago, not only has it become the most downloaded, but also the popular banking app amongst consumers as recently rated in the SAcsi and Columinate SITEisfaction Index’s 2017,” said FNB Digital spokesperson Giuseppe Virgillito.
“We believe that access to data or airtime should not be a barrier to safe and convenient banking for South Africans. The zero rating of the app is in line with our broader strategy to migrate customers to digital and electronic channels where a number of transactions and services are already offered free of charge,” adds Virgillito.
FNB’s decision to zero rate its app follows a similar decision by Absa in May.