Ghana NCA lifts ban on MTN

Ghana’s National Communications Authority (NCA) has lifted a directive it imposed on MTN in November to halt the sale of new SIMs.

Late last year, the NCA ordered MTN’s operation in the country, Scancom, to cease adding new customers with immediate effect due to the poor quality of its network.

The NCA said in a statement that it had to engage Scancom (MTN Ghana), on several occasions, on issues of quality of service degradation (i.e. network reliability, network availability, call drop, call set-up, denial of service etc) being experienced by consumers of mobile services.

MTN Ghana boasts a 50% market share in the country with in excess of 11 million customers.

However, the watchdog said in a statement on its website that it had since been monitoring the quality of service Key Performance Indicators (KPIs) – including call drop rate, call setup time, call congestion rate, and stand-alone-dedicated control channel congestion rate – on MTN’s network.

The authority subesquently noted the continual improvement in the aforementioned KPIs compared to the situation immediately preceding the directive.

“Considering the continual improvement and the aforementioned engagement with the Authority to improve customer experience, the Authority, with immediate effect, has lifted the directive of November 30th, 2012 to MTN to cease selling and/or adding new SIM cards/subscribers to MTN network until further notice,” the NCA said.

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Ghana NCA lifts ban on MTN