Non-profit organisation Consumer Reports has removed its “recommended” designation from four Microsoft laptops because of poor reliability.
The decision also applies to Microsoft devices with detachable keyboards, such as the new Surface Pro released in June and the Surface Book, as well as the company’s Surface Laptops with conventional clamshell designs.
Consumer Reports surveys millions of subscribers about the products they own and use. The surveys are conducted annually.
Its lab testing measures include how well a laptop or tablet performs on a range of factors, including: display quality, battery life, speed, and ergonomics.
In its latest survey, it found that 25% of Microsoft laptops and tablets will likely present their owners with problems by the end of the second year of ownership.
“Several Microsoft products have performed well in CR labs, including the new Microsoft Surface Pro, which earned ‘Very Good’ or ‘Excellent’ scores in multiple CR tests. Based purely on lab performance, the Surface Pro is highly rated when used either as a tablet or with a keyboard attached,” the report said.
However, many shoppers complained about reliability.
“A number of survey respondents said they experienced problems with their devices during startup. A few commented that their machines froze or shut down unexpectedly, and several others told CR that the touch screens weren’t responsive enough.”
“Microsoft’s estimated breakage rate for its laptops and tablets was higher than most other brands. The differences were statistically significant, which is why Microsoft doesn’t meet CR’s standards for recommended products,” it said.