FNB in double transaction blunder
FNB says it is working on reversing duplicate debit orders which were erroneously processed on Saturday morning (5 July 2014).
A number of FNB clients took to Twitter and the MyBroadband forums on to complain about transactions paid out of accounts being doubled, effectively charging clients twice – and in some cases, adding funds to accounts twice.
FNB Twitter personality, Rbjacobs, said that the bank was aware of the issue and was working to reverse the transactions and assist clients affected.
“Apologies for duplicate transactions that have occurred. Please email [email protected] and we will assist in having this resolved,” the account said.
FNB double debit blunder
Some MyBroadband users reported being debited double amounts totalling thousands of rands.
“All double debits and credits did not activate the InContact alerts. I only found out about this when I was informed by someone else and logged into my account and saw the missing as well as new money,” one MyBroadband user noted.
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