Welcome to our cloud!
Companies spend way more than they should due to the fear of what may or may not go wrong in migrating their call centre into the cloud.
With ODEK’s Customer Engagement (OCE) Cloud solution, migrating your call centre into the cloud doesn’t need to be expensive or tedious.
ODEK has invested over R6 million in building a world class solution for the local market.
In order to provide you with a unique South African solution, ODEK has partnered with the best local and international suppliers.
Cloud technology has brought a fundamental change to the global business model, and if you think Cloud is ‘new’ or just a passing phase, think again.
Although originally considered as ‘a desirable efficiency’, terminology used to describe cloud technology has evolved to include that of ‘operational necessity’.
Cloud delivery models are increasingly described as being the drivers of business performance and innovation improvements.
A cloud service has three clear qualities that distinguish it from traditional hosting:
- It is sold on demand, usually per unit measurement.
- It is elastic, which means a user can have as much, or as little of a service as they want, at any given time.
- The service is fully managed by the provider.
Cloud computing therefore refers to the delivery of hosted services over the Internet.
The question is: Are you ready for the ODEK Cloud?
Some cloud users talk about the challenges in migrating applications to the cloud in terms of ‘upheaval’.
Yet, it is by publishing their experiences that others may benefit, being able to put checklists in place as to their readiness for when their own ‘migration’ happens.
And it is not all bad/doom-and-gloom; there are some things that are easier and some things that are harder.
Moving a customer service call centre into a cloud platform has many advantages, which include the possibility of major cost savings, as well as higher customer satisfaction.
The process of migrating a call centre into the cloud differs from one company to the next and depends, to some extent, on the size of the business, where future calls will be routed to, and whether the company will be working with a separate data centre for co-location.
Unfortunately, companies spend way more than they should, locked down in ‘sameness’, due to the fear of what may or may not go wrong in migrating their call centre into the cloud.
While this is understandable for those who aren’t familiar with the technology, it could very well be attributed to allowing a lack of knowledge or misinformation to hurt the bottom line.
Don’t be afraid to make the switch, because the process itself is likely to be very simple and the benefits to the business could be tremendous.
The ODEK Customer Engagement Cloud solution (OCE cloud)
The biggest praise is for the agility cloud deployment brings to an organisation’s operations, while the biggest ‘fear’ seems to lie in becoming overly reliant on any one cloud provider, and that vendor’s integrated technology.
For this very reason ODEK has picked a product set that will be able to fit into your business model.
Giving you the flexibility to apply business rules, integrate and maintain your investment for the best ROI possible.
After investing almost two years into a sustainable solution to offer customers, ODEK has officially launched the ODEK Customer Engagement Cloud solution simply known as OCE cloud.
OCE Cloud will be powered by ODEK’s best of breed product portfolio.
Genesys, part of the ODEK stable, is the only company in the world that offers a single integrated Customer Experience Platform available in the cloud, on premise, or in a hybrid deployment.
ODEK Customer Engagement, one of only two Genesys cloud partners in South and East Africa can therefore offer customers a single integrated Customer Experience Platform available in the cloud, on premise, or in a hybrid deployment.
For more information, contact ODEK on + 27 10 501 0100.
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