Grocery retailer Pick n Pay has launched its new online store, which has been redesigned to work alongside its recently relaunched mobile app.
The website, it said, will provide greater convenience, a wider choice, offer more promotions and promote lower pricesfor its fast-growing base of online shoppers.
“Online shopping remains about convenience. Our aim with the new site was to combine that convenience with a simple and clean customer experience that works equally well on desktops and smart phones or tablets. Our customers are mobile, and our new shop gives them on-the-go accessibility,” said Mike Cotterell, GM of Pick n Pay Online Shopping.
Improvements to the customer experience include:
- Better search and navigation
- Improved product information
- Faster checkout
- More delivery options
Online shoppers can also create shopping lists and view their purchase history to add previously-bought items to their trolley for repeat purchases.
Pick n Pay says it offers more than 15,000 products and delivers six days a week, from Monday to Saturday, until 20h00. Shoppers also have the option to collect their groceries, free of charge, from selected stores across SA.
“This Click n Collect service means their groceries are picked, packed and waiting for them, in-store and at the correct temperature, at a time that they’ve chosen,” the group said.
“All products are hand-picked by trained personal shoppers, which means our customers are guaranteed the freshest products that have been personally picked for their orders.”
If customers aren’t happy with a product they receive, they can return it with their driver for a full refund.