SAA gives major domestic flight share to Mango – here’s how you can rebook your tickets

South African Airways (SAA) and Mango have announced plans to rationalise their routes to improve efficiencies and optimise aircraft usage.

This will see additional Mango operated flights for the domestic market, the airlines said on Thursday.

The rationalisation programme follows an earlier announcement in September, where the airline announced network changes as part of the progressive implementation of its turnaround plan.

Both SAA and Mango currently offer 200 return flights per week between Johannesburg and Durban and 278 return flights per week between Johannesburg and Cape Town.

Once fully implemented, Mango will operate 132 return flights on the Johannesburg – Durban route, and 116 return flights on the Johannesburg – Cape Town route per week. SAA will operate 68 return flights between Johannesburg and Durban, and 162 return flights between Johannesburg and Cape Town.

This revised schedule will take effect from 15 January 2018, however the changes will be reflected in all the SAA and Mango distribution systems with effect from 12 December 2017.

“We have reviewed our offerings informed by performance, demand and market conditions. We are satisfied that the changes we introduce will be of mutual benefit to our customers and to the SAA Group. A commercially strong SAA Group offers customers improved efficiencies and schedule integrity,” said SAA CEO, Vuyani Jarana.

He said that while a seamless booking change is anticipated, assistance will be provided to all ticketed passengers holding South African Airways’ Tickets (only) via any SAA Call Centre, City Travel Office or dedicated Travel Agent with the following conditions:

Rebooking 

  • Rebook onto another South African Airways (SA) flight for a later date at no extra charge and subject to availability of the same booking class.
  • Change of cabin will not be permitted
  • This policy is applicable to South African Airways flights only, issued on SA (083) ticket stock on or before 12 December and not on separate tickets of other airlines
  • Tickets must be re-issued on or before 31 December 2017
  • Mango flights will operate on Boeing 737-800s and SAA will discontinue operating Airbus A340-600s on the Johannesburg- Cape Town route.

“Members of Voyager, SAA’s frequent flyer programme, will continue to earn Miles on Mango operated flights if booked on the SAA code and will continue to enjoy the SAA baggage allowance, lounge access and a seamless transfer on to the regional and international network services of SAA,” the airline said.


Read: SAA set to lose R1.2 billion more than expected

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