MTN connectivity issues leave users feeling blue

MTN users took to social media on Thursday to complain about a lack of service from the operator.

MTN used social media site Twitter to explain that it was experiencing intermittent connectivity issues in select areas.

“We are experiencing intermittent connectivity issues in select areas. Our engineers are hard at work to resolve speedily,” the operator said.

“I have been completely offline since 14:00,” said on person on Twitter. “It’s not intermittent … it’s dead … like nothing,” complained another.

“It’s ok MTN, at least you not stealing our data,” said another.

MTN was not the only operator in the wars on Thursday as Telkom said it detected a major fibre break in Centurion which caused significant communication disruptions in the area, with customers complaining of service outages.

Customers complained of prepaid and contract mobile data being offline since early Thursday morning.

Last month South Africa’s largest mobile operator Vodacom trended on social media as subscribers complained that their data and airtime had disappeared.

Vodacom explained that a configuration change on its prepaid and top-up billing system resulted in users losing airtime and data.

The operator said Prepaid and Top Up subscribers who were active on the network were affected by the technical glitch. It corrected the issue before working to reimburse customers. It also gave users affected by the issue 500MB of free data by way of apology.

MN said in a note at approximately 19h00 that full connectivity to its network had been restored.


Read: Vodacom says sorry to customers with 500MB of free data

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MTN connectivity issues leave users feeling blue