iBurst, Icasa mum on network fiasco

Numerous iBurst and Broadlink customers continue to suffer from network disruptions, but the two main parties involved in the debacle – WBS/iBurst and the Independent Communications Authority of South Africa (ICASA) – cannot divulge details about the connectivity problems.

A large portion of iBurst’s network went down yesterday, which according to well-placed industry sources, was caused by core network equipment attachment by ICASA at the MTN Gallo Manor data centre.

This network confiscation allegedly forms part of the ongoing spectrum license fee dispute between WBS/iBurst and ICASA.

Broadlink Managing Director Mike Brown, who uses iBurst’s infrastructure to provide connectivity service to clients, confirmed that the regulator’s actions are behind the network problems.

Brown said at the time that they are applying for an urgent court interdict against ICASA to get their network up and running again.

It is understood that iBurst has started to bypass the affected network areas, which brought back some areas of the iBurst network.

However, many industry players have raised concerns that iBurst is not addressing the issue behind ICASA’s decision, which may result in similar actions by the regulator down the line.

iBurst users left in the dark

Numerous iBurst subscribers are complaining about the company’s silence about the downtime. “Please issue a statement. No doubt you’re trying to restore services, but while you do we’re left studying Morse code and ICASA regs,” said one Twitter user.

iBurst spokesperson Sheila Bhengu told MyBroadband that she cannot share any information about the downtime at this time. Bhengu added that a statement may be issued this afternoon.

iBurst’s helpdesk also said that they cannot say what is behind their network problems, and could also not say when it will be resolved.

iBurst downtime Twitter statement
iBurst downtime Twitter statement

The company previously said that their connectivity issues were caused by “a power failure in one of our major data centres”. The iBurst data centre where the main problems occurred is the MTN Gallo Manor facility.

However, MTN denied that there were any power failures at its Gallo Manor data centre.

ICASA could also not immediately comment on the issue. The regulator said that they are currently drafting a statement about the problem, after which the ICASA council will need to approve it before it will be issued.

It is understood that the legal nature of the issue is partly to blame for the lack of information from the regulator.

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iBurst network problems: the real story

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iBurst, Icasa mum on network fiasco