Tech jobs boost for Cape Town

Everything Everywhere, a UK-based communications company, has announced the opening of its new customer service centre in Cape Town with the promise of 190 new jobs by the end of July and a potential for further expansion.

Everything Everywhere provides mobile and fixed-broadband communications services to more than 27 million customers through the Orange and T-Mobile brands.

International BPO company, Merchants, a Dimension Data company, will manage the centre on behalf of Everything Everywhere. “We have been designing, building and operating contact centres in South Africa since 1997 and this is another significant milestone in positioning South Africa as a competitive destination for BPO investment”, said Adam Foster, CEO of Merchants.

“What Merchants is most excited about is the opportunity that this investment creates for youth development in South Africa,” Foster added.

Speaking at the launch, Premier of the Western Cape, Helen Zille stressed the government’s commitment to creating jobs and the importance of driving investment to the region. “As government we should look at the BPO sector as a success story and replicate the lessons learnt in other sectors.”

“The Western Cape Government realises the importance of skills development in the sector and we are committed to ensuring that we facilitate a skills supply that matches the demand of BPO investors looking at the region.”

Minister of finance, economic development and tourism in the Western Cape, Alan Winde also spoke of the sector’s importance. “The BPO sector is responsible for around 33,500 jobs and has a key role to play in the region with regard to job creation. More importantly it offers opportunities to our youth, where unemployment is the highest.”

Jackie O’Leary chief customer officer for Everything Everywhere talked about the importance of the new centre in the company’s overall growth strategy and discussed how it was key to maintaining their customer base.

“Cape Town is a beautiful place to work but more importantly it matched our objectives as a business,” added O’Leary. “This was assisted by positive support from both local and national government and the availability of quality facilities and infrastructure. There was also an availability of skills, which was added to by a positive workforce attitude and linguistic capabilities amongst the staff.

“One out of every two people in the UK uses our services every day of their lives. When required they rely on us and our most important people to assist them, our customer service agents,” O’ Leary said.

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Tech jobs boost for Cape Town