Changes coming for Home Affairs in South Africa – including more services through banks

Home Affairs minister Aaron Motsoaledi says that the long lines at offices are a result of the large number of people the department serves, with home affairs responsible for providing services to both South African citizens and non-citizens.

Responding in a recent parliamentary Q&A, Motsoaledi said that other reasons for long queues at Home Affairs offices include:

  • High client volumes and unpredictable walk-ins;
  • Limited staff capacity to meet service demands;
  • Inadequate office space;
  • Concurrent of the manual and automated process;
  • System instability;
  • Discontinuation of Saturday working hours.

As part of the strategy to deal with long queues, Motsoaledi said that the department is moving some of its services out of the front offices to other venues:

  • Registration of births and deaths will move to health facilities.
  • Mobile trucks have been deployed to schools to capture first time applications in nine provinces.
  • In collaboration with banks, the department has installed a live capture system to 26 bank branches in South Africa which has the capacity to capture both Smart ID Card and Passport applications.

Motsoaledi said that the department has also introduced queue marshalls/floorwalkers to ensure that people visiting our offices adhere to the Disaster Management Act by keeping social distancing, wearing masks and sanitizing as and when they enter front offices.

Discussions to extend bank services

In April, Motsoaledi said that the government was in discussions with the country’s banks to extend services.

“Most people who are well-to-do have bank accounts (and) should not come to Home Affairs offices. We want to increase the (banking rollout) very fast so that most South Africans can get their ID or passports through the bank.”

All of South Africa’s biggest banks – with the exception of Capitec – offer the E-Home Affairs service at a handful of their branches.

Absa, FNB, Nedbank, and Standard Bank have had multiple branches supporting the service for several years. Discovery Bank and Investec Bank recently started participating in the programme with one branch each.

The tables below show all of the bank branches where you can book appointments to capture biometric data for your smart ID and passport application, and collect your documents when they are ready.


Branch City Address
Absa Centurion Lifestyle Centre Pretoria, Gauteng Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
Absa Sandton City Sandton, Gauteng c/o Rivonia Road & 5th Street, Sandton
Absa Towers Johannesburg, Gauteng 160 Main Street, Johannesburg
Absa Greenacres Port Elizabeth, Eastern Cape Greenacres Shopping Centre, 1 Ring Rd
Absa Key West Krugersdorp, Gauteng Shop 80, Key West Shopping Centre, c/o Paardekraal Drive & Viljoen Street


Branch City Address
Discovery Bank Sandton Sandton, Johannesburg 1 Discovery Place, c/o Rivonia Road & Katherine Street, Sandton


Branch City Address
FNB Burgersfort Burgersfort, Limpopo Shop 55 Twin City Complex, Dirk Winterbach Street
FNB Centurion Lifestyle Centurion, Gauteng Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
FNB Lynnwood Pretoria, Gauteng Shop 4, upper level, Cnr Simon Vermooten & Lynnwood Road, Equestria
FNB Merchant Place Johannesburg, Gauteng 4 Merchant Place, Cnr Rivonia Road & Fredman Drive
FNB Portside Cape Town, Western Cape 5 Buitengracht St, Portside Building
FNB The Glen Johannesburg, Gauteng Shop U2, The Glen Shopping Centre, Glenvista, Johannesburg
FNB Cornubia Durban, KZN Shop u56, Cornubia Boulevard


Branch City Address
Investec Bank Sandton Sandton, Johannesburg 100 Grayston Drive, Sandown


Branch City Address
Nedbank Arcadia Pretoria, Gauteng c/o Steve Biko & Madiba Street
Nedbank Sandown Sandton, Gauteng Shop L05 Block I Lower Ground, c/o Rivonia Rd & Maude St
Nedbank Constantia Kloof Roodepoort, Gauteng 18 Constantia Boulevard, Constantia Kloof
Nedbank St George’s Mall Cape Town, Western Cape Shop 3 Atterbury House, St Georges Mall, Long Market St
Nedbank Nelspruit Crossing Mbombela, Mpumalanga Shop 65 The Crossing Shopping Centre, c/o Madiba & Samora Machel Drives, Nelspruit

Standard Bank

Branch City Address
Standard Bank Centurion Pretoria, Gauteng c/o Hendrik Verwoerd & South Street
Standard Bank Killarney Mall Johannesburg, Gauteng Killarney Mall, 60 Riviera Road, Houghton
Standard Bank Simmonds Street Johannesburg, Gauteng 5 Simmonds Street
Standard Bank Canal Walk Cape Town, Western Cape Shop 599 Upper Level, Canal Walk Shopping Centre, Century City
Standard Bank Jubilee Mall Hammanskraal, Gauteng Shop 47 Jubilee Mall, c/o Jubilee Road D154 and Harry Gwala Road D2757
Standard Bank Kingsmead Durban, KZN Standard Bank Centre, 1 Kingsmead Way, Stamford Hill
Standard Bank Newton Park Port Elizabeth, Eastern Cape 1 Pickering Street, Newton Park
Standard Bank Promenade Mall Cape Town, Western Cape Road Shop 73-75 Promenade Mall Beacon Valley, c/o AZ Berman Road & Morgenster Road

Read: Massive Home Affairs delay blocks skills, wealth and investment from settling in South Africa: experts

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Changes coming for Home Affairs in South Africa – including more services through banks