Home Affairs minister Aaron Motsoaledi says that the long lines at offices are a result of the large number of people the department serves, with home affairs responsible for providing services to both South African citizens and non-citizens.
Responding in a recent parliamentary Q&A, Motsoaledi said that other reasons for long queues at Home Affairs offices include:
- High client volumes and unpredictable walk-ins;
- Limited staff capacity to meet service demands;
- Inadequate office space;
- Concurrent of the manual and automated process;
- System instability;
- Discontinuation of Saturday working hours.
As part of the strategy to deal with long queues, Motsoaledi said that the department is moving some of its services out of the front offices to other venues:
- Registration of births and deaths will move to health facilities.
- Mobile trucks have been deployed to schools to capture first time applications in nine provinces.
- In collaboration with banks, the department has installed a live capture system to 26 bank branches in South Africa which has the capacity to capture both Smart ID Card and Passport applications.
Motsoaledi said that the department has also introduced queue marshalls/floorwalkers to ensure that people visiting our offices adhere to the Disaster Management Act by keeping social distancing, wearing masks and sanitizing as and when they enter front offices.
Discussions to extend bank services
In April, Motsoaledi said that the government was in discussions with the country’s banks to extend services.
“Most people who are well-to-do have bank accounts (and) should not come to Home Affairs offices. We want to increase the (banking rollout) very fast so that most South Africans can get their ID or passports through the bank.”
All of South Africa’s biggest banks – with the exception of Capitec – offer the E-Home Affairs service at a handful of their branches.
Absa, FNB, Nedbank, and Standard Bank have had multiple branches supporting the service for several years. Discovery Bank and Investec Bank recently started participating in the programme with one branch each.
The tables below show all of the bank branches where you can book appointments to capture biometric data for your smart ID and passport application, and collect your documents when they are ready.
|Absa Centurion Lifestyle Centre||Pretoria, Gauteng||Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave|
|Absa Sandton City||Sandton, Gauteng||c/o Rivonia Road & 5th Street, Sandton|
|Absa Towers||Johannesburg, Gauteng||160 Main Street, Johannesburg|
|Absa Greenacres||Port Elizabeth, Eastern Cape||Greenacres Shopping Centre, 1 Ring Rd|
|Absa Key West||Krugersdorp, Gauteng||Shop 80, Key West Shopping Centre, c/o Paardekraal Drive & Viljoen Street|
|Discovery Bank Sandton||Sandton, Johannesburg||1 Discovery Place, c/o Rivonia Road & Katherine Street, Sandton|
|FNB Burgersfort||Burgersfort, Limpopo||Shop 55 Twin City Complex, Dirk Winterbach Street|
|FNB Centurion Lifestyle||Centurion, Gauteng||Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave|
|FNB Lynnwood||Pretoria, Gauteng||Shop 4, upper level, Cnr Simon Vermooten & Lynnwood Road, Equestria|
|FNB Merchant Place||Johannesburg, Gauteng||4 Merchant Place, Cnr Rivonia Road & Fredman Drive|
|FNB Portside||Cape Town, Western Cape||5 Buitengracht St, Portside Building|
|FNB The Glen||Johannesburg, Gauteng||Shop U2, The Glen Shopping Centre, Glenvista, Johannesburg|
|FNB Cornubia||Durban, KZN||Shop u56, Cornubia Boulevard|
|Investec Bank Sandton||Sandton, Johannesburg||100 Grayston Drive, Sandown|
|Nedbank Arcadia||Pretoria, Gauteng||c/o Steve Biko & Madiba Street|
|Nedbank Sandown||Sandton, Gauteng||Shop L05 Block I Lower Ground, c/o Rivonia Rd & Maude St|
|Nedbank Constantia Kloof||Roodepoort, Gauteng||18 Constantia Boulevard, Constantia Kloof|
|Nedbank St George’s Mall||Cape Town, Western Cape||Shop 3 Atterbury House, St Georges Mall, Long Market St|
|Nedbank Nelspruit Crossing||Mbombela, Mpumalanga||Shop 65 The Crossing Shopping Centre, c/o Madiba & Samora Machel Drives, Nelspruit|
|Standard Bank Centurion||Pretoria, Gauteng||c/o Hendrik Verwoerd & South Street|
|Standard Bank Killarney Mall||Johannesburg, Gauteng||Killarney Mall, 60 Riviera Road, Houghton|
|Standard Bank Simmonds Street||Johannesburg, Gauteng||5 Simmonds Street|
|Standard Bank Canal Walk||Cape Town, Western Cape||Shop 599 Upper Level, Canal Walk Shopping Centre, Century City|
|Standard Bank Jubilee Mall||Hammanskraal, Gauteng||Shop 47 Jubilee Mall, c/o Jubilee Road D154 and Harry Gwala Road D2757|
|Standard Bank Kingsmead||Durban, KZN||Standard Bank Centre, 1 Kingsmead Way, Stamford Hill|
|Standard Bank Newton Park||Port Elizabeth, Eastern Cape||1 Pickering Street, Newton Park|
|Standard Bank Promenade Mall||Cape Town, Western Cape||Road Shop 73-75 Promenade Mall Beacon Valley, c/o AZ Berman Road & Morgenster Road|