Uber launches ‘No Thanks’ button for drivers to turn down trips

Ride hailing app Uber has announced several new features that will make it even easier for driver-partners across South Africa to choose when, where, and how they drive, including a ‘No Thanks’ button .

Uber sub-Saharan Africa GM, Alon Lits, said: “Over the last few months, we’ve spent a lot of time listening to and engaging with over 12 000 driver-partners across South Africa, hearing what they care about when using the Uber app. The feedback we got was monumental and driver-partners have been very clear on what they need.

“Based on these discussions, we will be rolling out products that can address three keys areas: more flexibility for drivers when it comes to when they want to use Uber, using our technology to create a stress-free experience, and building on safety.”

Uber will be launching the following products for drivers:

  • Arrival Destination & Time: Drivers will now be able to set the time that they want to arrive at their final destination at any time of the day with the Arrival Time feature. As drivers go about their day with the destination and arrival time set, the app will notify them when it’s time to start heading toward their destination. At that time, they’ll be connected with a trip along the same path. This allows for more flexibility and allows them to make a little extra money on the way.
  • Long trip notification: Information will be sent to driver-partners to fit driving around their lifestyle, which means drivers will now get a heads-up when a trip is estimated to be 45 minutes or longer, so they can plan accordingly.
  • ‘No Thanks’ button: This new feature provides drivers the flexibility to turn down trips without worrying how it will affect their earnings. Currently, drivers can either confirm and take a trip request or wait for the request to timeout. However, with this new feature, the ‘no thanks’ button, drivers can decline the trip right away – it’s good news for riders too as the request gets passed on to another driver sooner meaning shorter waiting times for riders.
  • Rating protection: Sometimes riders might give their trip a low rating for reasons beyond a driver-partners control like an issue with the Uber App. With the new ratings policy, these types of ratings won’t count towards a driver-partners score. Uber will still get the feedback to help them improve but it won’t impact the driver’s overall rating.

Read: Uber SA launches rewards programme for drivers to save on fuel and mobile costs

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Uber launches ‘No Thanks’ button for drivers to turn down trips