Home Affairs minister Aaron Motsoaledi says that his department is working on a number of changes and improvement for its offices around the country – including extended opening times.
In an interview with eNCA, Motsoaledi said that his department is in discussions with worker unions to extend branch working hours. This will include weekend shifts to deal with the growing Home Affairs backlog, he said.
“All government have to work a particular amount of hours – they have to work an eight hour day and a 40 hour week – that is the law. One of the things that I am dreaming about is opening on Saturdays – but we are getting a lot of pushback from unions as they say that this should be overtime.”
He added that Home Affairs had previously opened on Saturdays a number of years ago and that stopping these extended hours had been a mistake.
Motsoaledi said that the government was also in discussions with the country’s banks to extend services. “Most people who are well-to-do have bank accounts (and) should not come to Home Affairs offices.”
“We want to increase the (banking rollout) very fast so that most South Africans can get their ID or passports through the bank.”
Other changes on the cards for Home Affairs include:
- A new technology system, developed in collaboration with the CSIR, which will tell citizens how busy a Home Affairs office and redirect them to a different branch;
- The modernisation of all 412 Home Affairs branches across the country;
- Reducing systems downtime;
- Tackling corruption and removing officials who are guilty are taking bribes for permits.