Standard Bank says it will implement a planned system upgrade on Sunday, 15th March, which will affect it’s customers’ ability to perform certain banking activities and transactions throughout the day.
The downtime will last from 01h30 to 23h00 on Sunday evening, the bank said.
“Customers will still be able to make cash withdrawals and deposits at ATMs and be able to use their Standard Bank debit, cheque or credit card to make payments,” the group said.
However the following services will be affected:
- Limited access to telephone banking;
- Limited services available to customers at Standard Bank branches and via the customer call centre;
- Delay in statements and notifications;
- Customers will not be able to access Standard Bank’s Banking App, Internet Banking, and Cellphone Banking;
- Customers will not be able to do online card transactions.
Funeka Montjane, Standard Bank’s chief executive said: “Personal and Business Banking, South Africa says: “We understand that banking plays an essential part of everyday life. With the nature of how customers engage with banks changing significantly, it’s therefore imperative for Standard Bank to play a key role in this ever changing environment.”
“In order to create, update and introduce new functionalities, solutions and services that will empower and enrich customers, we need to change how we do banking. This means upgrading our systems capability and technical support to effectively implement and manage the process, resulting in planned downtimes.”