Bad news for online fraud victims
As many as 41% of users who have lost their money as the result of financial cyber-fraud have failed to get a single cent returned to them.
This is according to the Kaspersky Consumer Security Risks Survey, a global study conducted by B2B International and Kaspersky Lab.
The survey shows that only 45% of users who suffered through online fraud were fully compensated.
A further 14% recovered part of the stolen sum, but the remaining 41% of victims were left with nothing.
According to the reports of 33% of victims, the money was most often irretrievable if it had been stolen during an e-payment operation. In 17% of cases, the money disappeared during e-banking sessions, 13% of the victims were the customers of online stores.
Banks and online stores return money to their customers more often than, for example, e-pay systems.
In general, only 12% of online customers received full compensation for losses incurred from malicious attacks, but for banking customers the figure climbs to 15%.
One in ten respondents were lucky enough to get all their money back. There is also a noticeably high level of ‘bad debt’ – 6% of online stores customers, 4% of online banking clients and 4% of e-pay systems users reported irretrievable loss of money.
Nearly half (45%) of respondents believe the bank is responsible for paying back any money lost during online operations and 42% of those surveyed think the bank should provide free security tools to safeguard money transfers.
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