Jasco bolsters client base through Verint deal

Jasco Enterprise, a provider of customer interaction management solutions and services, has partnered with Verint Systems, a provider of workforce optimisation (WFO) and analytics solutions.

The partnership will broaden Jasco Enterprise’s portfolio of offerings, adding value to Jasco’s client base, especially its contact centre clientele in the retail, security and financial services sectors. For Verint, it’s an opportunity to expand the company’s local footprint and extend its reach into Africa, the group says.

Jasco Enterprise is part of JSE-listed Jasco Group which has three vertical segments: ICT Solutions, Industry Solutions and Energy Solutions.

Paul Fick, divisional MD of Jasco Enterprise said: “The timing was just right for this partnership: we were looking for a leading technology partner to complement our call centre offering, and Verint was looking for a partner with a proven track record in delivering world class solutions to help unlock a relatively new market.”

Verint’s Workforce Optimisation suite provides support for Jasco’s core contact centre and other communication platform solutions. It provides the full range of traditional WFO solutions, including workforce management, recording, quality monitoring, performance management and e-learning, as well as the vital advanced and value-add optimisation capabilities – namely the capture and analysis of customer feedback across various channels, desktop analytics, and more.

“This partnership will enhance our overall integrated offering, allowing us to add more value to our customers’ businesses,” Fick said.

Globally, Verint is a provider to over 10,000 organisations, including over 85% of the Fortune 100, in more than 150 countries. It has 3,200 employees across 54 countries and a worldwide partner network. In South Africa and Africa, Verint will only work through its partners.

Craig Butler of Verint South Africa said: “Our partner eco-system is our strength. We look forward to working with Jasco Enterprise to expand our footprint in sub-Saharan Africa. We believe contact centres in this sector are ready to take advantage of Verint’s solutions – they deliver a quantifiable return on investment that can be measured, managed and tracked, helping organisations enhance the customer service experience, increase customer loyalty, enhance products and services, reduce operating costs and drive revenue.”

Jasco’s consultants and technicians have Verint certification and will be backed by the global Verint team of experts. Jasco will assist customers to define their challenges, find the right solution, implement them and maintain the solution through its entire life cycle.

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Jasco bolsters client base through Verint deal